Delete your PostFend account
PostFend (Android app and web).
Option 1: sign in at https://app.postfend.com → Account → Delete account, or in the app: Settings → Account → Delete account.
Option 2: email [email protected] from your account's email address, with the subject “Delete my PostFend account”. We'll verify your identity before deleting.
What is deleted: your admin profile, credentials, 2FA secrets, devices, notification channels and sessions, within 30 days.
What is kept, and for how long:
- audit-log entries, pseudonymized after your account is deleted, for 2 years;
- billing and tax records, for the life of the account plus 6 years;
- backups, overwritten within 35 days.
Organization data: a separate step for owners: close the subscription to delete mailbox data, quarantine, lists and logs (Terms s.18). If you're the only owner, transfer ownership or close the subscription first.
Paid subscriptions: deleting your admin account doesn't cancel your organization's subscription. Owners can cancel at Settings → Billing, or see Refunds & Cancellation.
Details of app-account deletion are also in the Privacy Policy s.19.10.