Law-enforcement requests
PostFend discloses customer data to authorities only when served with valid legal process under Canadian law. Examples are a production order or a warrant, or a Part VI Criminal Code authorization for any live interception. We will preserve data on a valid preservation demand or order. We review every request, disclose only what is legally required, and notify the customer unless the law or a court order prohibits it. Foreign requests must come through Canadian legal process (e.g., a mutual legal assistance treaty). Emergency requests involving imminent risk of death or serious harm are assessed case by case and documented. Send requests to [email protected].