Subprocessors
This page lists the subprocessors PostFend uses to provide the Service, as described in the Data Processing Agreement.
Last updated: 11 November 2026. We will give at least 30 days' notice of any addition or replacement that processes customer personal information, as described in the Data Processing Agreement.
| Provider | Role | Data | Location |
|---|---|---|---|
| OVHcloud | Mail filter (server mx1) | Filtered email, quarantine, account and app data | Beauharnois, Québec, Canada |
| OVHcloud | Website chat service, on a separate OVH VPS | Chat answers come from our website text. An unsaved chat stays in the visitor's browser. If the visitor sends a lead, we receive the name, contact details, consent and transcript by email | Canada. We have not confirmed the exact OVH facility for this VPS from a public OVH page |
| ChemiCloud | Static website hosting | Website content and, when a form is submitted, enquiry data that the host may relay | Montreal, Canada, based on ChemiCloud's published Montreal web-hosting address 148.113.190.198 (chemicloud.com/server-locations), which appears in PostFend's SPF record. ChemiCloud also operates data centres in the United States and other countries, so some account, billing or support data of the website host may be processed outside Canada |
| Stripe | Payment processing | Billing contact and payment data; not email content | United States. Stripe's Privacy Policy (last updated 28 April 2026, stripe.com/privacy) states that personal data of Canadian residents is transferred to data centres in the United States; Stripe's DPA (stripe.com/legal/dpa) states that users transfer personal data to Stripe, LLC in the United States |
We do not use a separate transactional-email vendor, support-desk vendor or analytics service.
Website chat and a future language service. Today the PostFend website chat is not connected to a third-party language service. It runs on PostFend's own OVH VPS in Canada. If we later add a third-party provider — planned, but not in use: Amazon Web Services (AWS) Bedrock in a Canadian region — we will update this list and the Privacy Policy, and give notice, before it is used.
Payments are processed by Stripe in test mode until PostFend takes live payments.